Privacy Policy
Last updated: [29-12-2025]
This Privacy Policy describes how NF Services collects, uses, and protects your information when you use the Grocery Now mobile application.
Personal information we collect:
When you visit the Grocery 24, we automatically collect certain information about your device, including
1. Information We Collect
a) Personal Information
We may collect:
Name
Mobile number
Email address
Delivery address
Login credentials
Payment-related information (processed securely via third-party gateways)
b) Usage Information
App usage activity
Device type, OS version
IP address
App performance and crash data
2. How We Use Your Information
We use your data to:
Create and manage user accounts
Process grocery orders and deliveries
Communicate order updates and offers
Improve app performance and services
Provide customer support
Comply with legal requirements
3. Data Sharing & Disclosure
We do not sell your personal data.
We may share data only with:
Delivery partners (for order fulfilment)
Payment gateways (for secure transactions)
Analytics & notification services
Government authorities if legally required
4. Data Security
We take reasonable security measures to protect your data including:
Secure servers
Encrypted communication
Restricted access
However, no digital system is 100% secure.
5. User Rights
You may:
Access or update your profile
Request deletion of your account
Withdraw consent (may affect app usage)
To request deletion, contact: [nfservices.connect@gmail.com]
6. Cookies & Tracking
We may use cookies or similar technologies to:
Improve user experience
Analyse app usage
Enable essential features
7. Children’s Privacy
Our app is not intended for children under 13 years. We do not knowingly collect children’s personal data.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted in the app or on our website.
9. Contact Us
If you have any questions, contact:
📧 Email: [nfservices.connect@gmail.com]
🏢 Company: [NF Services]
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the application. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the application without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the application features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the application's features. For example, you won’t be able to receive our Newsletter or contact us directly from the application. Users who are uncertain about what information is mandatory are welcome to contact us via nfservices.connect@gmail.com.
Your rights:
If you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the application), or otherwise to pursue our legitimate business interests listed above.
Links to other websites:
Our application may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our application and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to nfservices.connect@gmail.com.